Refund & Returns Policy

Last Updated: May 17, 2026

At Poké TCG Collection, we want every wholesale Pokémon TCG order to arrive safely and as described. This Refund & Returns Policy explains when refunds, returns, replacements, or other resolutions may be available for purchases made through our website.

By placing an order with Poké TCG Collection, you agree to the terms outlined below.

1. Eligibility for Refunds

Refund requests may be considered in the following situations:

  • You received an item that is damaged upon arrival.
  • You received the wrong product or quantity.
  • Your order is missing items.
  • The product received is materially different from the product description or order confirmation.
  • Your order is confirmed as lost during shipping and the issue is verified with the carrier.
  • Another issue has occurred that we determine warrants a refund or replacement.

Because we specialize in wholesale trading card products, certain products may have specific return conditions. Please contact us before sending any products back.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.

For damaged shipments, we may request:

  • Your order number
  • Photos of the shipping box and packaging
  • Photos of the damaged products
  • Photos of the shipping label
  • A description of the issue

Please keep the original packaging and shipping materials until your claim has been reviewed, as they may be required for a carrier claim.

Once we have reviewed the information, we may offer a replacement, partial refund, full refund, store credit, or another appropriate resolution depending on the circumstances.

3. Returns

Returns are not automatically accepted for all wholesale orders.

If you wish to return an order because you have changed your mind, ordered the wrong product, or no longer require the merchandise, please contact us before shipping anything back.

Products approved for return must generally be:

  • Unused and unopened
  • In their original condition
  • In the original packaging where applicable
  • Complete with all included items
  • Returned within the timeframe specified by our customer service team

We reserve the right to refuse returns that do not meet the applicable return conditions.

4. Sealed Trading Card Products

Pokémon TCG products are collectible products, and their condition can be important to collectors and retailers.

For sealed products, we generally cannot accept returns or issue refunds for changes in market value, fluctuations in product demand, perceived pull rates, card contents, or disappointment with the contents of legitimately sealed products.

Once a sealed product has been opened, a return or refund may not be available unless the product was defective, incorrectly supplied, or otherwise covered by this policy.

5. Wholesale Orders

Wholesale orders may involve larger quantities and may be subject to different return or cancellation conditions.

If you are purchasing products for resale, please carefully review your order before completing your purchase. Once an order has been processed or shipped, cancellation or modification may no longer be possible.

For large or wholesale orders, please contact us before placing the order if you have questions regarding quantities, product condition, availability, or fulfillment.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, we cannot guarantee that a cancellation will be possible once fulfillment has begun.

If an order has already shipped, the request may be treated as a return request and will be subject to the applicable return conditions.

7. Refund Processing

Once a refund has been approved, we will process the applicable refund to the original payment method whenever possible.

The time it takes for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

Poké TCG Collection is not responsible for delays caused by financial institutions or payment processors after the refund has been successfully issued.

8. Shipping Costs

Unless the issue was caused by an error on our part, return shipping costs may be the responsibility of the customer.

If you received an incorrect, damaged, or defective product, we will review the circumstances and determine whether return shipping or replacement shipping is eligible for reimbursement.

Original shipping charges may be non-refundable except where required by applicable law or where the refund is due to an error attributable to Poké TCG Collection.

9. Refunds for Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us promptly.

We may work with the shipping carrier to investigate the shipment. Refunds or replacements for shipping-related issues may depend on the outcome of the carrier investigation and the circumstances of the shipment.

Customers should provide any requested documentation needed to support a shipping claim.

10. Non-Refundable Situations

A refund may not be available for:

  • Products that have been opened or used when the issue is simply a change of mind
  • Damage caused after delivery by the customer
  • Incorrect shipping information provided by the customer
  • Orders refused or abandoned by the recipient
  • Changes in market value after purchase
  • Changes in product demand or availability
  • Differences in card pulls or randomly inserted contents
  • Normal packaging variations that do not affect the product
  • Returns sent without prior authorization
  • Products that do not meet our return-condition requirements

This list is not exhaustive, and individual cases may be reviewed based on their circumstances and applicable law.

11. How to Request a Refund or Return

To request a refund, replacement, or return, contact our support team with the following information:

Email: support@poketcgcollection.com

You may also contact us at:

Email: pokecollectioninfo@gmail.com

Please include:

  1. Your full name
  2. Order number
  3. Date of purchase
  4. Product(s) involved
  5. Reason for the request
  6. Photos or other supporting documentation, if applicable
  7. Our team will review your request and provide instructions on the next steps.

Please do not ship a return to us before receiving return instructions from our team.

12. Changes to This Policy

Poké TCG Collection reserves the right to update or modify this Refund & Returns Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage customers to review this policy before making a purchase.

13. Contact Us

If you have questions about refunds, returns, replacements, or an existing order, please contact us:

Poké TCG Collection
Customer Support: support@poketcgcollection.com
Alternative Email: pokecollectioninfo@gmail.com

We are committed to handling legitimate refund and return requests fairly and providing our customers with a positive wholesale purchasing experience.