Terms and Conditions
Last Updated: August 11, 2025
Welcome to Poké TCG Collection. These Terms and Conditions govern your access to and use of our website and your purchase of Pokémon Trading Card Game products offered through our wholesale store.
By accessing our website, creating an account, placing an order, or purchasing products from Poké TCG Collection, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. About Poké TCG Collection
Poké TCG Collection is an online wholesale retailer specializing in Pokémon Trading Card Game products and related collectible trading card products.
For questions, assistance, or customer support, you can contact us at:
Email: support@poketcgcollection.com
Additional Email: pokecollectioninfo@gmail.com
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing products on behalf of a business or organization, you confirm that you have the authority to act on behalf of that business or organization.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information displayed on our website are accurate and up to date.
However, we do not guarantee that all information will always be completely accurate, current, or free from errors.
Product images may be used for illustrative purposes. Packaging, artwork, or other visual details may differ from the images displayed on our website due to manufacturer updates or product variations.
Poké TCG Collection reserves the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.
4. Wholesale Orders
Our website is primarily intended for wholesale purchases.
Wholesale pricing, minimum order quantities, case quantities, bulk discounts, and other purchasing requirements may vary by product and may be displayed on the relevant product page.
We reserve the right to review wholesale orders before fulfillment and to decline or cancel orders that do not meet our wholesale requirements.
If an order requires clarification, we may contact you using the contact information provided during checkout.
5. Pricing and Payment
All prices displayed on our website are stated in U.S. dollars unless otherwise indicated.
Prices are subject to change without notice. A price displayed at the time an order is placed will generally apply to that order, subject to payment confirmation and any obvious pricing errors.
We may accept payment through the payment methods made available during checkout.
By submitting an order, you authorize Poké TCG Collection or its authorized payment processor to charge the applicable order amount, including product costs, shipping charges, taxes, and other applicable fees.
If a payment cannot be successfully processed, we may delay or cancel the order.
6. Order Acceptance
Submitting an order through our website constitutes a request to purchase products. It does not necessarily mean that your order has been accepted.
We reserve the right to accept, reject, limit, or cancel any order for reasons including, but not limited to:
- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
- Wholesale purchasing requirements
- Shipping or delivery limitations
- Unusually large or commercially unreasonable orders
If we cancel an order after payment has been received, we will generally issue a refund for the amount paid for the cancelled order.
7. Product Availability
Product availability may change without notice.
Because collectible trading card products can experience fluctuating demand and limited availability, an item shown as available when an order is submitted may occasionally become unavailable before fulfillment.
If this occurs, we may contact you regarding available alternatives or cancel the affected portion of the order and provide an applicable refund.
8. Shipping and Delivery
We ship orders to eligible locations within the United States and may offer shipping to additional locations where stated on our website.
Shipping costs, estimated delivery times, and available shipping methods may vary depending on the order, destination, carrier, and service selected.
Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.
Poké TCG Collection is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs-related delays, transportation disruptions, or other unforeseen events.
Customers are responsible for providing accurate shipping information. We are not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
9. Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If you receive an incorrect, damaged, or materially defective item, contact us as soon as reasonably possible at support@poketcgcollection.com and include your order number and relevant photographs or other supporting information.
We may request additional information or documentation to evaluate the issue.
Claims may be subject to applicable deadlines and our return or replacement procedures.
10. Returns and Refunds
Returns and refunds are subject to our applicable return policy.
Certain products may be non-returnable due to their collectible nature, sealed condition, hygiene considerations, or other applicable restrictions.
Before returning any product, customers should contact support@poketcgcollection.com for instructions. Unauthorized returns may not be accepted.
If a refund is approved, the refund will generally be issued to the original payment method unless otherwise agreed.
Refund processing times may vary depending on the payment provider or financial institution.
11. Cancellations
Customers may request cancellation of an order by contacting us as soon as possible.
Because orders may be processed or shipped shortly after purchase, we cannot guarantee that cancellation requests will be successful.
Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to the applicable return policy.
12. Taxes
Customers are responsible for applicable sales taxes, use taxes, or other governmental charges associated with their purchases, except where such taxes are collected and remitted by Poké TCG Collection as required by applicable law.
Wholesale customers are responsible for providing valid tax-exemption documentation where applicable.
13. Accounts and Customer Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You agree to provide accurate and current information when placing an order or creating an account.
We reserve the right to suspend or terminate accounts where we reasonably believe that an account is being used fraudulently, unlawfully, or in violation of these Terms and Conditions.
14. Prohibited Use
You agree not to use our website or services for unlawful purposes or in a manner that could damage, disable, overburden, or impair the website.
You may not:
- Attempt to gain unauthorized access to our website or systems
- Use automated methods to improperly access or extract website information
- Submit fraudulent orders or payment information
- Impersonate another person or business
- Interfere with the operation or security of the website
- Use our website in violation of applicable laws or regulations
- Copy or misuse our website content without permission
15. Intellectual Property
All content appearing on the Poké TCG Collection website, including text, graphics, logos, photographs, website design, product descriptions, and other materials, is owned by or licensed to Poké TCG Collection or its respective content providers unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.
Poké TCG Collection is an independent retailer and is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures unless expressly stated otherwise.
Pokémon and related trademarks remain the property of their respective owners.
16. Third-Party Services and Links
Our website may use third-party payment processors, shipping providers, analytics services, or other third-party services.
We are not responsible for the policies, practices, availability, or content of third-party services.
If our website contains links to third-party websites, those links are provided for convenience. Visiting or using third-party websites is subject to their respective terms and policies.
17. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.
We do not guarantee that:
- The website will always be available or uninterrupted
- The website will be free from errors or technical issues
- Product information will always be completely accurate
- Products will always remain available
- Delivery estimates will always be met
Nothing in these Terms and Conditions is intended to exclude any warranty or consumer right that cannot legally be excluded under applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Poké TCG Collection will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our website or purchase of products.
Our liability, where legally applicable, will be limited to the amount paid for the product or service giving rise to the claim, except where a greater liability is required by law.
Nothing in these Terms and Conditions limits liability that cannot legally be limited or excluded.
19. Force Majeure
Poké TCG Collection will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil unrest, government actions, labor disputes, transportation disruptions, internet or telecommunications failures, supply shortages, pandemics, or other unforeseeable events.
20. Changes to These Terms
We may update or modify these Terms and Conditions from time to time.
The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions to the extent permitted by applicable law.
21. Governing Law
These Terms and Conditions will be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Poké TCG Collection operates, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Any disputes will be handled in accordance with applicable federal, state, and local laws.
22. Severability
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
23. Entire Agreement
These Terms and Conditions, together with any applicable policies referenced on our website, constitute the agreement between you and Poké TCG Collection concerning your use of our website and purchase of products, except where additional written terms have been expressly agreed upon.
24. Contact Us
If you have questions about these Terms and Conditions, your order, or our wholesale services, please contact us:
Poké TCG Collection
Customer Support: support@poketcgcollection.com
Additional Contact: pokecollectioninfo@gmail.com
We will make reasonable efforts to respond to customer inquiries as promptly as possible.